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I was contacted by an employee of Cambridge Press. (I didn’t get permission to use their name or quote them so I’ll use general references.)  They told me they would be looking into how the two Bibles came to be packed improperly and incurred damage during shipping due to the improper packaging.  I promptly received an e-mail back from my contact at Cambridge Press.  They concluded during their investigation that it was indeed a training issue and have resolved the problem.  I commend them on their efforts to maintain high standards.  You can read about the damage here.